Sell It. We'll Stand Over It.
You sell scooters and powerchairs across Ireland. You don't have an engineer in Kerry. We do. Partner with Mobility Minder and we process your warranty claims at your customer's home, while they get a service plan from day one.
We reply within one working day. A short written agreement comes first.
- No Labour or Call-Out Invoice
- You Supply the Part, We Fit It
- Your Customer Saves 20%
You Supply the Part. We Fit It.
We Process Your Warranty Claims. You Supply the Parts.
While your customer is on a Mobility Minder plan, we handle the warranty on the product you sold them, as Mobility Minder, at their home.
What Your Customer Gets
- 20% off their first year of Mobility Minder for the product they bought from you, with your code.
- Warranty faults fixed at home. One warranty call-out per 12 months, labour and call-out included.
- A service every year and the Minder Line seven days a week, from the day they join.
- A logged service record under their Minder ID, with your warranty work on it.
What You Get
- An engineer in every county without hiring one. We go out as Mobility Minder, to your customer's home.
- Diagnosis first. We tell you the part, or that the machine needs replacing, before anything is shipped.
- The old part back for processing with your supplier. No labour invoice, no call-out invoice.
- Replacements handled too. You supply the new machine, we deliver it, swap it and return the old one. The plan carries over.
Where We Call Out
The included warranty call-out applies to customers within about 90 minutes' drive of Dublin. The office confirms from the customer's address when the job comes in, so you always know before anything is shipped.
Further Afield
Beyond the zone we still process the warranty claim with you: we diagnose remotely, you supply the part or a replacement machine, and we arrange the swap. Your customer still gets their 20% off and a plan from day one.
From Sign-Up to a Logged Warranty Job
A real sequence, in the order it happens. Your customer calls us, not you.
You Sign Up
Two-minute form, a call from us, and a short written agreement. We set up your referral code.
You Get Your Kit
Your code, a referral link, a badge for your product pages, a box-insert card and a register-your-customer form.
Your Customer Joins
With your code, at checkout or from the card in the box. They pay 20% less for their first year, and their plan starts from day one.
A Warranty Fault Comes In
They call us, not you. We diagnose and tell you the part, or that it needs replacing.
You Send the Part
Shipped to us or collected. No labour invoice, no call-out invoice.
We Fit It
At the customer's home, as Mobility Minder. The old part comes back to you for your supplier.
It's on the Record
The job is logged on the product's Minder ID, so the history is there for everyone.
And Every Year
We service the product at home, so fewer warranty faults reach you in the first place.
Everything You Need to Put It in the Box
Your code and link are unique to you. Everything below is generated with them, so a customer who joins is always matched to your shop. The code shown here is an example.
A Badge for Your Site
A badge for your product pages, carrying your code and your referral link.
A Card for the Box
A box-insert card with your code and a QR code. Drop one in every box.
Your Code and Link
Plus a register-your-customer form: enter their details at checkout and we email them the invitation. Nothing is enrolled until they accept the written terms.
Included, and Not Included
What's Included
- One warranty call-out per product per 12 months, labour and call-out included, within the zone.
- Diagnosis and parts requests, before anything is shipped.
- Replacement swaps: delivered, fitted, the old machine returned.
- Remote handling of warranty claims outside the zone.
- The job logged on the customer's service record.
What's Not
- Parts: you supply them.
- Faults that aren't warranty faults. Those are plan repairs or member-rate repairs, agreed with the customer.
- Products that aren't on a Mobility Minder plan.
- Stairlifts and stairlift companies. This programme is for online scooter and powerchair retailers only.
Let's Put Mobility Minder in Your Boxes
Tell us about your shop and what you sell. We'll call you back, walk through the agreement and set up your code within a few days.
Online retailers of mobility scooters and powerchairs in Ireland. Partner repairers have their own programme.
Or call 087 737 9265, open 7 days.