Help & FAQ

Equipment has to be working to join, so the quickest route is to have the repair done first, at the normal rate, by Mobility Repair or any partner repairer. A paid repair from a partner earns you a free first month of membership.

Included repairs on Complete and Ultimate begin from day 91. Call 087 737 9265 and we'll get the initial repair booked.

No. It is not insurance. Mobility Minder is a 12-month service contract, renewed each year: you pay us to service your equipment at home every year, and on Complete and Ultimate we carry out the included repairs ourselves, parts and labour. There is no third party deciding anything. Your statutory consumer rights are not affected.

Because from day 91 we may repair your equipment at our own cost, we need to confirm that it works before the plan starts. You can upload a short working video and clear photos, use a recent partner job, or request a free home assessment.

You can complete the private equipment check during signup or skip it and return later. There is no age limit and any make is welcome.

What to Show in Your Video

Yes, if you choose it. A free home assessment can be your equipment check instead of uploading video and photos. We may also arrange a free physical inspection during the first 30 days of an active plan. In either case, we contact you first to arrange it.

All 26 counties of Ireland. The same engineers who service and repair for Mobility Repair carry out your plan visits. Our office confirms the visit timings for your area when you request a plan.

Yes. Each product has its own plan and its own equipment band, on one monthly bill for the household. Tell us about every product when you request, and the exact pricing is confirmed in your written terms.

Complete, the plan most people choose, is from €29 a month, inc. VAT. It includes your annual home service; a Minder ID and logged service record; the Minder Line seven days a week; up to 2 repair call-outs a year from day 91, parts and labour; 50% off any further repairs after two membership payments; new batteries on the plan schedule; 1 puncture repair a year on scooters; and a replacement product if parts can't be sourced.

Ultimate adds unlimited eligible repair call-outs from day 91, qualifying accidental damage to mechanical and operational parts on scooters and stairlifts, and up to 3 puncture repairs a year on scooters.

Compare Every Line of Every Plan

Call Mobility Repair on 087 737 9265, or the partner repairer you came through, seven days a week, and quote your Minder ID. They book the engineer and tell you when to expect them, and your plan does the rest.

On Complete and Ultimate, eligible call-outs are included from day 91 onwards. Before then, the member rate applies after two membership payments. Members are booked ahead of non-members.

Not in your first year. On Complete and Ultimate, stairlifts get a new set at the second annual service, then every two years. Scooters and powerchairs get a new set at the second annual service, then every three years, or sooner if your engineer's battery test shows they won't last until the next service.

On Basic, batteries are at your member rate, 20% off after two membership payments.

No. Cosmetic parts are excluded from repairs on every plan, including upholstery, plastic covers, body panels and shrouds.

Ultimate accidental-damage repairs apply to qualifying mechanical, structural, steering, suspension, operational and electrical parts. Where practical, we will do our best to repair an excluded cosmetic part using conventional repair methods, but cosmetic repair or replacement is not a guaranteed plan benefit.

On Complete and Ultimate, if a fault can't be repaired because the parts are no longer available, we replace your product with one of similar age and condition. The replacement carries no warranty of its own, but for as long as your plan runs it is looked after under the plan exactly like the original.

A unique code for each product on a plan, like a car's service book. Every service, repair and battery we carry out is logged against it, so the product's full history is in one place. We issue it the day your plan starts; keep it handy when you call.

Yes. If a partner repairer or the shop you bought from carries out work on your product, they send the job to our office quoting your Minder ID, and we log it on the record. That way the history stays complete even when we didn't do the work ourselves.