How It Works
Start your signup, complete the equipment check now or later, and let our office confirm the plan. We send the written terms and secure payment link only after approval.
We reply within one working day. No payment is taken online.
- Equipment Check Now or Later
- Office Approval Before Payment
- 14-Day Cooling-Off
From €23 a Month
Serviced at Home Every Year
From Request to Repairs Included
Seven steps, in the order they happen. Nothing is agreed or paid on this website, and nothing starts until you have read and accepted the written terms.
First Service Within 6 Months
- 1
Start Your Signup
Tell us what you own and which plan you want. This records your preference; it does not activate a plan or take payment.
- 2
Complete the Equipment Check — Now or Later
Use your private form to upload a working video and clear photos, enter a recent partner job, or request a free home assessment. You can skip this and return later.
- 3
Our Office Reviews Everything
We confirm that the equipment is working, check the make, model, band and eligibility, and contact you if anything needs clarifying.
- 4
Written Terms and Secure Payment Link
Once approved, we send the full written terms and a secure payment link. Your plan is not active until payment is set up.
Your Plan Is Running
Your Minder ID is issued, your service record opens and your equipment sticker is posted. The Minder Line is yours from day one.
- 6
A Free Inspection May Happen in Your First 30 Days
On any plan, we may call out and look at the equipment in person, free of charge, during the first 30 days. If you chose a free assessment during signup, that visit happens before approval instead.
- 7
First Service Within 6 Months
Our engineer carries out the first home service within the first six months of membership, then every year after that. Batteries are excluded from the first service and begin on the plan schedule from the second service on Complete and Ultimate.
- 8
Repairs Included from Day 91 Onwards
On Complete and Ultimate, eligible repairs are included from day 91 onwards: parts and labour, within your plan's call-out limits.
Four Things to Know Before You Join
No small print. These apply to every plan, and they're set out in full in your written terms.
When Repair Benefits Start
Repairs are charged at the normal public rate until two membership payments have been made. After the second payment, Basic receives 20% off and Complete and Ultimate receive 50% off. From day 91 onwards, eligible repairs are included on Complete and Ultimate, within the plan limits.
Batteries
Battery replacement is excluded from the first service. On Complete and Ultimate, new batteries begin at the second annual service. On Basic, batteries are 20% off after two membership payments.
If We Can't Fix It
On Complete and Ultimate, if a fault can't be repaired because the parts can no longer be sourced, we replace your product with one of similar age and condition. The replacement has no warranty of its own, but for as long as your plan runs it's looked after under the plan exactly like the original.
The Contract
Mobility Minder is a 12-month service contract, renewed each year. It is not insurance: you pay us to service your equipment every year, and on Complete and Ultimate we carry out the included repairs ourselves. Your written terms set out the 14-day cooling-off period, notice periods and how to cancel. Your statutory consumer rights aren't affected.
Want every line of every plan?See the Full Comparison
Working Equipment, Any Age
If it works today, we'll keep it working. Anywhere in Ireland, all 26 counties. Three things decide whether you can join.
Working Equipment Only
Your stairlift, scooter or powerchair must be working on the day you join. There's no age limit: any make, any age, as long as it runs.
Shown Working on a Short Video
Two minutes on a phone, filmed by you or a family member. We tell you exactly what to show for a stairlift, a scooter or a powerchair.
Came Through a Partner?
Had a paid repair, service or battery job from a partner repairer? Their report is the proof, so no video is needed, and your first month is free.
Need a Repair Right Now?
Equipment has to be working to join. Have the repair done at the normal rate and your first month of membership is free.
Ready to Start at Step One?
Tell us what you own and which plan you'd like. Complete the equipment check now or later; our office confirms the plan before sending the terms and secure payment link.
The plan is not active until office approval and payment setup are complete.
We reply within one working day.