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Your Video

What to Show in Your Video

Two minutes on a phone is plenty, and a family member can film it for you. Your private equipment-check form accepts a video and photos during signup or later. You can also use a recent partner job or request a free assessment visit.

Go to My Checklist Call 087 737 9265

About two minutes. Any phone will do.

  • Five Things to Show
  • Private Upload Link
  • We Confirm Within One Working Day

Before You Press Record

Because on Complete and Ultimate we repair it at our cost from day 91, we need to see it working on the day you join. Three things make the video easy.

Two Minutes Is Plenty

One take, no editing. If you miss something, just film a second clip and send both.

Any Phone Will Do

Hold it sideways and keep the lights on. A family member, carer or neighbour can film it for you.

Talk Us Through It

Say what you're showing as you go, and mention anything that doesn't feel right. Our engineer watches every video.

Pick Your Checklist

Your Checklist

Show Us These Five Things

Find your equipment below. Film the things on its list in any order; each takes a few seconds.

A straight stairlift seat and carriage

Stairlift

5 Things to Show
  1. Ride It the Full Length of the Rail, Both Ways From the bottom stop to the top stop and back down again.
  2. Fold the Seat, Arms and Footrest Up and Down Each one, so we can see the hinges move freely.
  3. Swivel the Seat at the Top of the Stairs Turn it towards the landing, then back.
  4. Walk Around the Lift: Rail, Charge Points and Remote Controls A slow walk along the rail, then a look at the charge points and both remotes.
  5. Show the Display or Any Lights on the Carriage With the lift switched on, so we can read what it says.
A small mobility scooter

Scooter

5 Things to Show
  1. Drive It Normally for 30 Seconds, Including a Turn Forward, a turn each way, and reverse if you can.
  2. Show the Battery Gauge with the Scooter Switched On Hold the phone close enough for us to read it.
  3. Show the Charger and Its Lead The whole thing, plug to plug, so we can see its condition.
  4. Walk Around It: Tyres, Bodywork, Tiller and Seat A slow lap of the scooter, close to each part.
  5. Show the Make and Model Label Usually under the seat or on the frame. It tells us your band.
A powerchair

Powerchair

5 Things to Show
  1. Drive It Normally for 30 Seconds, Including a Turn Forward, a turn each way, and reverse if you can.
  2. Show the Battery Gauge with the Chair Switched On Hold the phone close enough for us to read it.
  3. Show the Charger and Its Lead The whole thing, plug to plug, so we can see its condition.
  4. Walk Around It: Tyres, Bodywork, Joystick and Seat A slow lap of the chair, close to each part.
  5. Show the Make and Model Label Usually under the seat or on the frame. It tells us your band.
How to Send It Not Sure? Call Us
Sending It

How to Send It

Start the signup first. Your confirmation opens a private form matched to your request. Complete it straight away or use the same private link to return later.

Use Your Private Form

The private form already knows your equipment and plan. Add a short working video, clear photos and any details you know, such as the serial number, year installed and last service date.

Video Is Not the Only Option

Use a recent partner repair, service or battery job as proof, or request a free home assessment. You can also skip the check for now and return later.

Call 087 737 9265

Haven't signed up yet?Sign Up First

What Happens Next

Once the equipment check is complete, our office reviews it before anything becomes active.

  1. 1

    Office Review

    We review the video, photos or partner record, confirm your equipment band and contact you if anything needs clarifying.

  2. 2

    Written Terms and Payment Link

    Once approved, we send your written confirmation, full terms and a secure payment link. The plan is not active yet.

  3. 3

    Your Minder ID and Sticker Are Issued

    After payment is set up, your plan starts, the service record opens and your equipment sticker is posted.

  4. Your Plan Is Running

    Minder Line from day one, member rates after two membership payments, and your first home service within six months. Batteries are excluded from that first service.

    See How It Works

Haven't Requested a Plan Yet?

Start there. Tell us what you own and which plan you'd like, and we'll reply within one working day with exactly what to send.

The plan is not active until our office confirms it and sends your secure payment link.

Sign Up 087 737 9265

We reply within one working day.

Need a repair now?

Book the repair first. Get your first month free if you join.

Have your equipment repaired by Mobility Repair, then choose a Mobility Minder plan. Once the engineer signs it off as working, your first membership month is free.

Book a Repair